Return Policy

It is client responsibility to check this “Refund & Return Policy” page each time you order our products to ensure you are up to date with any changes or amendments.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

Tri Well Refund & Return Policy

Because of the extensive time, effort, preparation and care that goes into providing our Products, refunds will be given for UNOPENED AND SEALED product only, within fourteen (14) to twenty one (21) days of the product received date. To submit a refund request, please contact us at and wait for confirmation before returning any unopened or damaged product(s).

You acknowledge that we do not offer refunds for any opened Product(s).

Customer is responsible for return shipping.

Since we have an explicit Refund & Return Policy in these Terms of Service to which you have agreed prior to completing the purchase of Products, we will not agree to take any type of chargeback from your credit card company. In the event that a chargeback is placed on a purchase or we receive a chargeback threat during or after your purchase, we reserve the right to report the incident to all three credit reporting agencies and/or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which might have a negative impact on your credit score. Chargeback abusers wishing to be removed from the database will need to make full payment for the amount of the chargeback.

If you would like to communicate with someone regarding our Tri Wellness, LLC Refund & Return Policy, please contact us.

To contact us

These Terms of Service were last updated 7-1-2021. If you have any questions about our Website, Terms of Service, Terms of Use, Privacy Policy, Shipping Policy, Refund & Return Policy or any products offered for sale, please contact us at

Correspondence can also be mailed to our address at 183 W. Main Street Stoughton WI 53589

Shipping Policy

It is your responsibility to check this “Shipping Policy” page each time you order our products to ensure you are up to date with any changes or amendments.

Order Processing and Delivery

Shipping is free on all U.S. orders. If you would like expedited shipping, you can choose that option at checkout. The cost of expedited shipping is calculated and viewable at checkout. Once an order has been received in our system, it can generally take approximately 2-3 business days to process and ship. Delivery times vary by destination and are calculated at checkout. Please note, all delivery times are estimates provided by USPS and Tri Wellness, LLC cannot be held responsible for any delays in delivery.

We only ship to addresses located within The United States of America at this time.

Our business hours are Monday – Friday, 10:00am – 6:00pm CST.

Orders placed Monday through Friday after 5:00pm CST will be shipped the following business day.

Shipments may be sent using USPS or FedEx. Shipping times are dependent on location from our main warehouses and fulfillment centers.

If you have not received your order, your order is damaged, or you require an exchange, please contact us immediately at Failure to contact us in a timely manner may affect your ability to return any damaged products to us.

You agree that we may charge you any sales taxes collected in your jurisdiction as applicable when ordering any of our products.

When tracking your shipment, please allow 2-3 business days for the tracking to update. Once your order has been shipped, you may receive a shipping email confirmation with your tracking number.

If you did not receive it, please email us at and we will provide you with your tracking number.

If you have questions about your order or shipping, please email us at

Re-Ordering Guidelines

We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensure you will not run out of CBD.

Unanticipated Events

You agree not to hold us liable for any disruption of our service or failure to deliver our product for any reason beyond our control, including, but not limited to, acts of God, natural disasters, war, terrorism, riots, criminal acts, labor shortages, labor strikes (both lawful and unlawful), postal service or courier service disruption, infrastructure disruption, communication failure, material shortages, or any other circumstance that may be beyond our control.


Should any provision of this Agreement be unlawful, void, or otherwise legally unenforceable, the rest of the Agreement shall remain enforceable as though the unenforceable provision had not been a part of this Agreement.


By purchasing our Products or using/visiting our website, you are agreeing to abide by and act in accordance with these Terms of Service including our Terms of Use, Privacy Policy and Returns Policy. Accessing our Website and/or purchasing our Products constitutes your agreement to be bound by these Terms of Service.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Soul/ with respect to the Site and it surpasses any and all prior or concurrent communications, whether electronic, oral or written, between the user and Tri Wellness, LLC with respect to the Site.

Terms of use

It is clients responsibility to check this “Terms of Use” page each time you order our products to ensure you are up to date with any changes or amendments.

Our Products are owned and operated by Tri Wellness, LLC (“The Company”, “we”, or “us”). The term “you” refers to any purchaser and/or user of any of our Products and/or our Website, (the Site).

Throughout this Agreement, the terms ”,” “Soul”, “us,” and “we” may refer to us, the Company, as is appropriate and depending on the context in which the term is used. “You” means you, the person who is agreeing to these Terms of Service.

These Terms of Use for Products (“Terms of Use”) state how you may use our Products and our Website. It is important to read these Terms of Use carefully. We reserve the right to change these Terms of Use from time to time as we see fit. Through your continued use of our website or ordering of our products, you agree to any changes we may make.

Children Under Eighteen

Tri Wellness, LLC does not knowingly sell our products to, nor collect personally identifiable information from, children under the age of Eighteen (18). If you are under the age of Eighteen (18), you may not use this website or order our products. By using our website or purchasing our Products, you acknowledge you are over the age of Eighteen (18). Any registration by or use of our Products by anyone under age Eighteen (18) is unauthorized, unlicensed and in violation of these Terms of Use.

Who May Purchase

You Agree to only purchase products for yourself or for another person for whom you are legally permitted to do so or for whom you have obtained the express consent to provide their name, address, method of payment, credit card number, and billing information.

You agree to be financially responsible for all purchases made by you or someone acting on your behalf. You agree to use our Products for legitimate, non-commercial purposes only and not for speculative, fraudulent or illegal purposes.

By using any of our Products you are agreeing to these Terms of Use and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our Products.

Your use of is subject to Tri wellness, LLC Privacy Policy. Please review our privacy Policy, which also oversees the Site and informs users of our data collection practices.

You are granted a non-exclusive, non-transferable license to access and use only according with these Terms of Use. As a condition of your use of the Site, you warrant to you will not use the Site for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Site in any way which might damage, disable, overburden or impair the Site or interfere with any other person’s use of the Site. You may not obtain or attempt to obtain any information through any means not intentionally made available through the Site.

Medical Disclaimer

The information found on is for informational and educational purposes only. As with any health supplement, we recommend that you consult a physician before using any of our products. You should always speak with your physician or other healthcare professional before adopting any treatment for a health problem or before using any of our products. If you have, or suspect that you have a medical problem, promptly contact your health care provider.

Our Products are not to be perceived as or relied upon in any way as medical advice or mental health advice. The information provided through our Website, Brochures and Advertisements is not intended to be a substitute for professional medical advice, diagnosis or treatment that can be provided by a physician, nurse, mental health practitioner, physician assistant, therapist, counselor, licensed dietician or nutritionist, or any other registered or licensed health care professional.

So not stop taking any medications without speaking to your physician, nurse or mental health practitioner, physician assistant, therapist, counselor, licensed dietician, nutritionist, or any other registered or licensed health care professional.

We are not providing health care, medical or nutrition therapy services or attempting to diagnose, treat, prevent or cure any physical, mental or emotional issues, disease or condition.

Our Products and Website Materials are for informational and educational purposes only. To the fullest extent permitted by law, we explicitly exclude any liability for any and all direct, indirect or consequential loss or damage incurred by you or others in connection with our Products and Website Materials, including without limitation, liability for any accidents, delays, injuries, harm, loss, damage, death, lost profits, personal or business interruptions, misapplication of information, physical or mental disease, condition or issue, physical, mental, emotional, or spiritual injury or harm, loss of income or revenue, loss of business, loss of profits, loss of savings, loss of data, and for any other loss or damage of any kind, whether caused by negligence, breach of contract, or otherwise, even if predictable. You specifically acknowledge and agree that we are not liable for any offensive, aggressive or illegal conduct of any other Product or Website Material user, including you.

Sporting Governing Bodies

We are not responsible for your use of our products if they are not allowed for use by any amateur or professional sporting governing bodies. You are agreeing to use our products at your own risk if you participate in any organizational activity that bans the use of such products.

FDA Disclosure

Representations regarding the efficacy and safety of Soul Products have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements like these Products. Our Products are not intended to diagnose, prevent, treat, or cure any disease.

None of the statements made on our website have been affiliated or verified by the FDA. The products or content offered at do not diagnose, treat, cure or relieve any medical or health conditions.

The Cannabidiol (CBD) in Tri Wellness, LLC is a natural constituent of industrial hemp plant and grown in the United States of America. Tri Wellness, LLC does not sell or distribute any products that are in violation of the United States Controlled Substances Act (US CSA).

Tri Wellness, LLC / Copyright and Trademark

Our website contains content owned exclusively by us, including the text and graphics. Any unauthorized use of our pending Trademark, Product Design or Copyrighted Content is prohibited.

All our content, including but not limited to data, videos, graphics, text and other materials found on the Site are copyrighted unless otherwise noted and are the property of the company and/or a supplier to the Company. None of these materials may be used except as provided in the Terms of Use.

All trade names, images and trademarks contained on this Site, including but not limited to the name and trademarks “Tri Well” and” are the property of the Company. Any unauthorized use of this Content may violate the Trademark and Copyright rights of the Company.

Class Action and Arbitration

You and Tri Wellness, LLC, and its legal entity or any subsidiaries, agree that any proceedings to resolve or litigate any dispute, whether through a court of law or Arbitration, shall be exclusively conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action. Arbitrations under this Agreement will take place on an individual basis, and class actions are not permitted. This agreement does not allow class or collective arbitrations, or class actions, even if Arbitration rules would.

You agree that any claim or dispute in connection with use of this Site, use and/or purchase of any of our Products through our website or any information or content stored or viewed on our Site will be resolved by binding Arbitration rather than in court, except for certain small claims actions. By agreeing to Arbitration, you are giving up the right to go to Court and assert any rights you may have, except for any matters that do not fall under this Arbitration clause as previously mentioned.

All parties agree that they are waiving their rights to a trial by jury and that any dispute must be submitted to binding arbitration. By placing an order on our website, you irreversibly waive any right you have to join claims with those of others in the form of a class action or similar procedure. Any claims relating to your usage of our website or product must be asserted individually.

Information We Require

We may request certain information from you in order to process your purchase, including your name, address, telephone number, e-mail address, credit card information, and information about your health goals or other information as required. Your information will only be subject to disclosure as stated in our Privacy Policy Section. As part of using our service, you must be at least eighteen years old.

Limitations and Liability

In the event of any problem with our website or any of its content, you agree that your sole remedy is to cease using our website.

Errors and Omissions

Tri Wellness, LLC / makes no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information provided on our Website. Every effort has been made to present the most accurate, up-to-date information, but because the nature of scientific research is constantly developing, we cannot be held responsible or accountable for the accuracy of our content. You acknowledge that such information may contain inaccuracies or errors and we are not liable for any such inaccuracies or errors to the fullest extent permitted by law.

The information and software used throughout the Site may include inaccuracies or typographical errors. Tri Wellness, LLC / and its suppliers make no representations about the reliability or accuracy of information, products and related graphics contained on the Site. All such reliability or accuracy of information, products and related graphics are provided “as-is” with no guarantee or condition.

Website Use Indemnification

You agree to indemnify, defend and hold harmless Tri Wellness, LLC /, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use or inability to use the Site.

Soul Electronic Communications is an E-commerce Site, therefore visiting or sending emails to constitutes electronic communications.

You consent to receive electronic communications and you consent to all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site.

Your Soul Customer Account

If you use this Site, you are responsible for maintaining the confidentiality of your customer account and password and for restricting access to your computer. You are responsible for all activities that occur under your customer account or customer password.

When you register with the Company and/or Site, you consent to receive notices, announcements, disclosures, reports and communications concerning Products or other correspondence from the Company.

Mobile Message Service Terms and Conditions

The Tri Wellness, LLC mobile message service (the “Service”) is operated by Tri Wellness, LLC (“Tri Well”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Tri Well via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to +1 (XXX) XXX-XXXX to cancel at any time. You’ll receive a one-time opt-out confirmation text message. If you have subscribed to other Tri Well mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to +1 (XXX) XXX-XXXX or email

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. 

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Online Commerce/Purchases

If paying by credit card, debit card or PayPal, or any other agreed upon electronic method, you give us permission to automatically charge your credit card, debit card or PayPal, or any other agreed upon electronic method as payment for your Product without any additional authorization, for which you will receive an electronic receipt. Should you be provided with a PayPal or other invoice instead, you are required to manually pay it by the due date on the invoice or your Product will be put on hold until payment is made.

Payment disputes will be solved via our office in Portugal.

In the event payment is not received by the due date, your Product order will not continue and we reserve the right to terminate your access immediately and permanently.

Third-Party Websites

We may provide links to third party websites containing health information, product reviews, and other content that might be of interest to our customers. We are not responsible for the content on these third-party websites and you use it at your own risk.

Third-Party Websites Indemnification

You agree that if any third-party claims against us, or damage directly to us, occurs as a result of your use of our website, product, or any other good or service provided by us, you will indemnify us for those claims and/or damages, including by paying our reasonable attorneys’ fees and court costs.

Billing Descriptor 

By placing an order with Tri Wellness, LLC you will be charged the amount listed at checkout and your order will be processed and shipped within 1-2 business days. Orders are processed and shipped with USPS (unless otherwise selected). Your purchase will appear on your credit card statement as “www.Tri”, or Tri Wellness, LLC.